Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Data: Full name, date of birth, nationality, Emirates ID/passport number.
Contact Details: Email address, phone number, postal address.
Property Information: Details about properties you own, rent, or are interested in.
Financial Information: Payment details, bank account info (where applicable).
Digital Data: IP address, browser type, device identifiers, and cookies when you visit our website.
Communication Data: Emails, inquiries, or messages exchanged with our agents.

2. How We Use Your Information

We use your data to:

Assist with property buying, selling, leasing, or renting.
Respond to inquiries or requests.
Send updates on listings, offers, or real estate market trends.
Process payments and transactions securely.
Comply with legal obligations, including anti-money laundering (AML) laws in the UAE.
Improve our website and services.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Your consent, where applicable.
The performance of a contract with you.
Legal obligations we are subject to.
Our legitimate interests, such as maintaining customer relationships and improving services.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

Government authorities or regulators when required by law.
Financial institutions or legal advisors for transaction-related purposes.
Service providers (IT, marketing, website management) under confidentiality agreements.

5. International Transfers

As Roots Realty operates in Dubai, your data is processed and stored within the UAE. If data is transferred outside the UAE, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

6. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted servers, secure databases, and access control protocols.

7. Your Rights

You have the right to:

Access your personal data.
Request correction of inaccurate data.
Withdraw consent where processing is based on it.
Request deletion of your data (subject to legal retention requirements).

To exercise these rights, contact us at:
📧 invest@rootsrealty.ae
📞 +971 [Insert Number